tbet Privacy Policy — Your Data, Handled with Care

1. Introduction and Scope

This Privacy Policy ("Policy") is issued by tbet ("tbet", "we", "us", "our") and applies to all personal data collected from players and visitors who access or use the tbet online casino and sports betting platform available at tbet.vu and any associated services (collectively, the "Platform"). This Policy explains how tbet collects, uses, stores, shares, and protects your personal data in connection with your use of the Platform, and sets out your rights with respect to that data.

By registering an account with tbet or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform. tbet reserves the right to update this Policy at any time. Material changes will be communicated to registered players via the Platform or by email to the address associated with the player's account.

2. Personal Data We Collect

tbet collects personal data that you provide directly to us and data generated automatically through your use of the Platform. The categories of personal data we collect include:

• Identity and contact data: your full name, date of birth, email address, and mobile phone number provided at registration. tbet uses this data to verify your identity, manage your account, and communicate with you about your account and the Platform.
• KYC verification documents: a copy of your Bangladesh National Identity Card (NID) or passport, and where required, proof of address. These documents are collected to comply with age verification and identity verification obligations and to prevent fraud and money laundering. KYC documents are stored securely and are not used for any purpose other than identity and age verification.
• Payment and transaction data: records of deposits, withdrawals, and bonuses associated with your account, including the payment method used (such as bKash, Nagad, Rocket, Upay, Visa, or Mastercard) and transaction amounts in Bangladeshi Taka. tbet does not store your mobile banking PIN, bKash PIN, Nagad PIN, or card CVV number. Payment credentials are processed through each provider's own secure system.
• Platform usage data: information about how you use the Platform, including the games you play, bet amounts, session durations, pages visited, and features accessed. This data is used to operate and improve the Platform, personalise your experience, and identify unusual activity that may indicate fraud or a problem gambling situation.
• Technical data: your IP address, device type, operating system, browser type and version, and approximate geographic location derived from your IP address. This data is used for security, fraud detection, and to ensure the Platform displays correctly on your device.

3. How We Use Your Personal Data

tbet uses your personal data only for the purposes described in this Policy. The primary purposes for which we process your personal data are:

• To create, verify, and manage your tbet account, including processing your registration, completing KYC verification, and maintaining your account in good standing.
• To process deposits and withdrawals via your chosen payment method, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate records of all transactions on your account.
• To comply with legal and regulatory obligations, including age verification, identity verification, anti-money-laundering checks, and fraud prevention. tbet may be required by law to retain certain categories of data for specified periods.
• To communicate with you about your account, including sending account notifications, transaction confirmations, security alerts, and responses to your customer support enquiries.
• To operate, maintain, and improve the tbet Platform, including analysing usage patterns to enhance game selection, payment performance, platform stability, and the overall player experience.

4. Sharing Your Personal Data

tbet does not sell, rent, or trade your personal data to any third party. tbet may share your personal data with carefully selected third-party service providers who perform specific functions on our behalf and who are bound by contractual obligations to process your data only as instructed by tbet and to maintain appropriate security measures. These service providers include payment processors (such as the operators of bKash, Nagad, Rocket, and Upay services), KYC and identity verification providers, fraud detection and security services, platform analytics providers, and customer support software providers.

tbet may also disclose your personal data where required to do so by applicable law, court order, or the request of a competent governmental or regulatory authority. In all such cases, tbet will disclose only the minimum data required to satisfy the legal obligation and will, where permitted by law, notify you of the disclosure.

5. Data Security

tbet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL (Secure Sockets Layer) encryption on all data transmissions between your device and the tbet Platform, ensuring that your personal data, account credentials, and session activity cannot be intercepted by third parties during transmission.
• Secure, access-controlled data storage environments. Personal data held by tbet is stored on servers with restricted access, protected by authentication requirements and monitored for unauthorised access attempts.
• Strict internal access controls limiting which tbet staff members can access player personal data, with access limited to those who require it to perform their specific job functions.
• Regular security assessments and monitoring of the Platform's infrastructure to identify and address vulnerabilities before they can be exploited. Players are also responsible for maintaining the security of their own account by keeping their login credentials confidential and not sharing them with any third party.

6. Data Retention

tbet retains your personal data for as long as your account is active and for a period thereafter as required by applicable legal, regulatory, tax, or accounting obligations. In practice, tbet retains account and transaction records for a minimum of five years following account closure to satisfy anti-money-laundering record-keeping requirements. KYC documents are retained for the same minimum period following the completion of the KYC process or account closure, whichever is later.

Where personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, tbet will securely delete or anonymise that data. If you request deletion of your personal data, tbet will action that request subject to any overriding legal or regulatory retention requirement.

7. Cookies and Tracking Technologies

tbet uses the following types of cookies and similar technologies on the Platform:

• Essential session cookies: these cookies are strictly necessary for the Platform to function. They enable your login session to persist as you navigate between pages, maintain your game session, and ensure that security measures work correctly. Essential cookies cannot be disabled without preventing the Platform from operating. No consent is required for essential cookies as they are technically necessary.
• Analytics cookies: tbet uses anonymised analytics cookies to understand how players use the Platform in aggregate — for example, which pages are most visited, where players spend the most time, and which features generate the most engagement. Analytics data is used solely to improve the Platform. No individually identifiable data is shared with analytics providers.
• tbet does not use advertising cookies, behavioural tracking cookies, or any cookie that builds a profile of your browsing activity across other websites. tbet does not work with third-party advertising networks that place tracking cookies on the Platform.
• You may manage cookie preferences through your browser settings. Disabling essential cookies may impair the functionality of the Platform and prevent you from logging in or accessing your account.

8. Your Rights Over Your Personal Data

As a tbet player, you have the following rights in relation to your personal data held by tbet. To exercise any of these rights, contact tbet customer support via live chat or at the email address provided at the end of this Policy:

Right of access: you may request a copy of the personal data tbet holds about you. tbet will provide this within a reasonable timeframe, subject to identity verification. Right to rectification: if any personal data tbet holds about you is inaccurate or incomplete, you may request that it be corrected. Right to erasure: you may request deletion of your personal data where it is no longer required for the purpose for which it was collected, subject to any legal retention obligations. Right to restriction: you may request that tbet restrict the processing of your personal data in certain circumstances, for example while a correction request is being assessed. Right to object: you may object to the processing of your personal data for direct marketing purposes at any time.

9. Children and Minors

The tbet Platform is strictly for use by persons aged 21 and above. tbet does not knowingly collect personal data from anyone under the age of 21. If tbet becomes aware that personal data has been collected from a person under 21, that data will be deleted promptly and the associated account closed. If you are a parent or guardian and believe that a person under 21 in your care has registered a tbet account, please contact tbet customer support immediately.

• 10. International Data Transfers
• tbet's Platform and operations are primarily directed at players in Bangladesh. Some of the third-party service providers used by tbet may process personal data outside Bangladesh. Where this occurs, tbet takes steps to ensure that such transfers are made subject to appropriate safeguards, including contractual data protection obligations, to ensure that your personal data receives a standard of protection equivalent to that which it receives within Bangladesh.
• 11. Third-Party Links
• The tbet Platform may contain references to third-party payment service providers such as bKash, Nagad, and Rocket. These providers operate their own platforms and privacy policies independently of tbet. tbet is not responsible for the privacy practices of third-party payment providers. tbet recommends that players review the privacy policies of any third-party service they use in connection with their tbet account, including their mobile banking application.
• 12. Changes to This Privacy Policy

tbet reserves the right to update or amend this Privacy Policy at any time. The date of the most recent update is displayed at the top of this Policy. tbet will notify registered players of any material changes to this Policy via the Platform or by email. Your continued use of the Platform following the publication of any amendment constitutes your acceptance of the updated Policy. tbet recommends that you review this Policy periodically to stay informed of how your data is being protected.

13. Contact and Privacy Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how tbet has handled your personal data, please contact tbet customer support via live chat on the Platform, available 24 hours a day, 7 days a week. For written enquiries, you may contact us at [email protected] — please note this email address is displayed as plain text and is not a clickable link. tbet aims to respond to all privacy-related enquiries within five business days.

14. Responsible Gaming and Data

tbet uses gameplay and transaction data as part of its responsible gaming monitoring programme. Unusual patterns — such as a sudden significant increase in deposit frequency, bet size, or session duration — may trigger an internal review. In such cases a member of the tbet responsible gaming team may contact you to check on your wellbeing and offer access to responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion. This use of data is part of tbet's commitment to player welfare.

15. Entire Policy

16. Governing Law

This Privacy Policy is governed by applicable law. Any dispute arising in connection with this Policy or tbet's processing of your personal data that cannot be resolved informally through tbet's customer support process will be subject to the dispute resolution framework set out in tbet's Terms and Conditions.

17. Acknowledgement

By using the tbet Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy in its entirety. If you have any concerns about your privacy or the way tbet handles your data, you are encouraged to contact our support team before continuing to use the Platform.

18. Summary

In plain language: tbet collects only the personal data it needs to operate your account, process payments, verify your identity, and keep the Platform safe. We do not sell your data. We protect it with SSL encryption and strict access controls. You have the right to access, correct, or delete your data. We retain data only as long as legally required. For questions, contact us via live chat or at [email protected] (plain text only — not a link). You must be 21 or older to use tbet.